Privacy Policy

We collect the following categories of personal information:

• Contact details: Your name, email address, and phone number when you place an order, enquire about a service, or contact us.
• Delivery information: Your delivery address when you request delivery of an order.
• Order information: Products ordered, quantities, and order value to fulfil your purchase.
• Payment information: Payments are processed securely by PayFast. We do not store your card details — PayFast handles all payment data in accordance with PCI-DSS standards.
• Usage data: Anonymous analytics data (pages visited, session duration) collected via Google Analytics to improve our website. This data cannot identify you personally.

We collect and process your personal information for the following lawful purposes:

• To process and fulfil your orders and send order confirmation emails.
• To communicate with you regarding your enquiry, order status, or course booking.
• To calculate and communicate courier fees and issue invoices.
• To improve our website and customer experience using aggregated analytics.
• To comply with legal obligations.

We do not sell or rent your personal information to third parties. We may share your information with:

• PayFast: To process payments securely.
• Courier companies: Your name and delivery address to fulfil physical deliveries.
• Google LLC: Anonymous usage analytics via Google Analytics.
• Cloudflare, Inc.: Our website uses Cloudflare Turnstile to protect forms (contact, newsletter, checkout) from automated bot abuse. When you submit a form, Cloudflare processes anonymised browser and device signals to verify you are human. No personally identifiable information is shared with Cloudflare. See Cloudflare's Privacy Policy.
• Legal authorities: If required by South African law or a valid court order.

We retain order and contact information for a minimum of 5 years to comply with South African tax and commercial law. Analytics data is retained for 26 months as per Google Analytics defaults.

You may request deletion of your personal information at any time (subject to our legal retention obligations) by contacting us at info@barbenbees.co.za.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Our website uses HTTPS encryption for all data in transit. Payments are processed on PayFast's PCI-DSS compliant platform — we never handle your payment card details directly.

Our website uses cookies to improve your experience. We use:

• Session cookies: To maintain your shopping cart across pages.
• Analytics cookies: Google Analytics sets cookies to collect anonymous usage data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Cloudflare Turnstile: When you interact with our contact, newsletter, or checkout forms, Cloudflare Turnstile may store a small cookie or use browser storage to distinguish human visitors from automated bots. This does not identify you personally. See Cloudflare's Privacy Policy for details.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Under the Protection of Personal Information Act, you have the right to:

• Know what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact our Information Officer at info@barbenbees.co.za.

Our website may contain links to external sites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: